An Encounter between a Young Lady and the Cashier





After weeks of procrastination, I walked into a popular bank in Lagos to deposit some money early this morning and the bank was unexpectedly busy which meant I had to join a long queue. *sigh* I wasn’t expecting it. So I waited hoping it would finally be my turn and I can escape from the crowd.

Before I knew what was happening, a fight ensued between the lady in front of me and the cashier which immediately jolted me from my thoughts. “Answer me! You lack respect, if you were not taught at home, I will teach you manners. What sort of nonsense is this?”

The lady was visibly annoyed with the service she had received from the cashier. According to the lady, the cashier had ignored her while she was making certain enquiries about a particular financial transaction. During her rant, the cashier decided to ignore the lady and instead serve other customers without uttering a word or apologising to the lady in question.

A man who was behind me admonished the cashier and instructed the cashier to apologise. The cashier rudely ignored his instruction instead proceeding to ask me about the reason for my bank visit. “How may I help you please? Please answer me.” she said.

I was pissed off but we all tried to calm the young lady who was already was demanding to see the branch manager. The other cashiers at the counter also ignored her and carried on with her duties of attending to other customers. It was really that bad and this is just one of many examples of unacceptable customer service relations that individuals face on a daily basis.

It is important we know and understand the importance of exceptional customer service and inevitably imbibe this culture and mentality in ones employees as it plays a crucial role in the growth of a business. I don’t know if such person would want to make any financial transaction in that same branch again.

Oops! I made my own deposit and was very cautious of my dealings with the cashier lest she also annoy me too. Lol!


Catch you all later! 

@whurmie 

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